“Well since we first booked the activity we didn’t receive a time of pick up until late at night they told us that at 12:40PM would be the pick up time they ended up coming an hour later by the time we got done picking everyone else up we arrived at the beach like around 3 the beach was disgusting it was so dirty while parasailing two people almost drowned because the boat broke down we had to wait like 30 min for another boat to save us and take us ashore the snorkeling was ok but we got rushed and cut short due to the time last so we…”

“Parasailing was a mess boat shut down so we couldnt parasail. We rescheduled with guide for the next day in the morning but did not receive a Confirmation, I emailed tour comany multiple times with no response about rescheduling but waited in the lobby just in case, no driver arrived, then rescheduled again for the afternoon, driver showed up but then got lost picking up 2nd group so it took 1.5 to get to the beach to parasail for less then 5 min and wasted half our day. Do yourself a favour and just go snorkeling and party boat.”

“Everything was great! You should let people know that food is extra and give them time to get it at the sharks. Daryl was awesome”

“Loved the experience. Boat party was fun didn’t get to parasail due to weather but was accommodated. Will definitely be doing this again.”

“Driver’s arrival was late. We started the tour at least an hour after it was supposed to start. Didn’t fully experience parasailing because when we went up, they decided to swap passengers to another boat. Then they railed us down. We Read more”

“This was a fun first-time experience with my cousin. I would’ve provided 5 stars, but the overall description of the excursion is slightly misleading. There was no “welcome drink” or even water offered to the group, and the boat is not a “yacht” we were expecting upon arrival. Friendly staff, however.”

“Other than our transfer driver being 30 minutes late and non-personable, this excursion was GREAT! Once on board the catamaran, we were served refreshments juice, soda, water. We tried the hooka diving which I thoroughly enjoyed...great Read more”

“We loved this one! The description does not to do it justice! We got to snorkel with fish, then sharks, then hold a stingray, get kissed by a sea lion, watch a sea lion show, and it all followed up with a huge party in the natural pool with a ton of other people. So much fun!”

“I was completely intoxicated and the crew took great care of me! I had a blast! I wish I could stay longer!”

“they said that the weather did not permit the activity and they would call to reschedule but did not, I called them and got someone who barely spoke English and I asked for a refund and all they said was "okay" but nothing else had been communicated with us for days via phone or email.”

“Le promoteur a sans cesse repoussé le moment de la prise en charge, évitant de nous mentionner l’heure et le lieu exact de rencontre. L’activité n’a jamais eu lieu! Et j’ai tout de même déboursé le coût!”

“primero que nada decia a la 1:00 AM, llamamos porque habia un error en la hora, llamamos tres horas antes, nada, tratamos que conciege ayudara, no hubo comunicacion, todos los demas tours nos recogieron como acordado, menos este, y fueron tres tours en cinco dias, trate de aclarar con la compañia, pero aun teniendo informacion de parte de Viator, no hubo oportunidad sino darme otra fecha, ya estaba de vuelta en Puerto Rico, se supone nos recogieran, teniamos que llegar a otro resort para coger el tour, desastre el primer dia de vacaciones, no lo recomiendo”

“Great experience! Great and friendly staff! Private tour with snorkeling and an area where we can get off with floating bar. Highly recommend!”

“This excursion was canceled without our knowledge. We got the message nearly 3 hours after we had been waiting for the driver to pick us up. Wasted part of our vacation just sitting with no update. Would not recommend.”

“I would give this a zero but that wasnt available. The tour company never showed up at the hotel to pick us up. When we (me and viator) tried to reach out, they were unresponsive.”